Terms of Service

Agreement

These Terms of Service (“Terms”) govern your use of Gecko Academy (“Gecko,” “we,” “us”), including our website, accounts, classes, and related learning tools. By creating an account or using Gecko, you agree to these Terms.

Accounts

You must provide accurate account information and keep it reasonably up to date. You are responsible for activity under your account and for keeping your login details secure.

Parents or guardians are responsible for child learner accounts they create or manage, including appropriate supervision of platform use.

Educational services

Gecko provides educational services such as live English classes, learning materials, progress tools, and related support. Class availability, schedules, teachers, and formats may vary and can change over time.

Class enrollment and billing

New class enrollment requires monthly payment. Previously confirmed trial bookings remain valid. Scholarships and saved promotional benefits are subject to the eligibility, limits, and terms shown when they are awarded or claimed.

Paid subscriptions and enrollment require timely payment for the selected plan or service. Payment details, pricing, and billing terms are presented at the time of purchase or enrollment.

First-month refund guarantee

This guarantee covers your first paid billing month only. To qualify for a full refund if unsatisfied, the student must attend each of their first 8 scheduled live classes during that billing month and contact Gecko customer support before the next monthly renewal date shown in their billing details. A full refund covers the tuition amount actually paid for that month, after any discount or scholarship. Later billing months are not covered.

For advance reservations in the November 2026 launch, tuition paid before classes start covers November 7–December 7, 2026, in Mongolia time. The first-month attendance and refund period begins with teaching on November 7. Attend the first eight scheduled classes and contact support before December 7 to qualify if unsatisfied. The next monthly charge is December 7.

Contact customer support

Cancellation and refunds

Where subscriptions can be canceled, cancellation options are available through your account billing tools where offered. Refund and cancellation terms are shown at the time of purchase or enrollment.

Acceptable use

You agree not to misuse Gecko. For example, you must not:

• Share accounts or allow unauthorized access
• Interfere with classes, other users, or platform security
• Copy or redistribute class links or learning materials beyond enrolled use
• Attempt to abuse promotions, payments, or communications features
• Use Gecko for unlawful or harmful purposes

Class links and learning materials are provided for enrolled users and authorized account holders only.

Service changes and account suspension

Gecko may update features, content, pricing presentation, schedules, and related services over time. We may suspend or restrict accounts involved in abuse, fraud, security risk, or other serious violations of these Terms.

Limitation of liability

To the fullest extent permitted by law, Gecko is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or business opportunities arising from your use of the service. Our total liability for claims relating to the service is limited to the amounts you paid to Gecko for the service during the twelve months before the claim, or a modest amount if you have not paid, except where liability cannot be limited under applicable law.

Contact

Questions about these Terms can be sent to support@geckoacademy.com.